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Service Excellence: A Shared Vision
1 Mins read
We’ve all been on the receiving end of exceptional service. It’s a feeling of being valued, understood, and cared for. As consumers,…
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It’s easy to be derailed by setbacks and overwhelmed by negative emotions. Self-doubt and uncertainty can quickly spiral into self-defeating thoughts, making…
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Every decision we make in any field, from design choices to how information is communicated, shapes how others perceive the outcome. Every interaction,…
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Risky Business. Top Gun. Two famous movies, one famous ‘cleaner’ actor who was not afraid to improvise, and a risky way of…
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Commit Yourself
1 Mins read
Commitment is an ACT, not a word. It is easy for everyone to make commitments, but lack the courage to DO IT!…
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The Power of Honest Feedback
1 Mins read
Kaizen Thought: Encouraging and valuing honest feedback. It’s not cruel to tell people the truth respectfully and honestly. – Chapter 3, Powerful…
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Today, let’s explore the concept of 0-24 Hour Kaizen. It’s not just about addressing immediate issues (like live problems) but also about…
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Kaizen Thought: To make a radical change is to change something at the very core of your being. Making a radical change…
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Kobe Bryant and Michael Jordan. Two amazing Linchpins. Icons. Legends. Kobe, a beloved legend. MJ, a living legend. Both are examples of…