Today, let’s explore the concept of 0-24 Hour Kaizen. It’s not just about addressing immediate issues (like live problems) but also about preventing them from happening again. Everyone has faced those 0-24 hour challenges that test limits. Each time one is resolved, it’s essential to create a lasting solution that prevents the same crisis from recurring.
The true essence of Kaizen lies in setting up effective guardrails. While initial verbal training and documentation might serve as a temporary fix, these can be easily forgotten over time. The goal should be to establish something more durable than memory—something tangible that endures beyond the immediate team or current generation.
Real 0-24 hour Kaizen involves not only addressing today’s problems but also creating a framework that stands the test of time. This framework should guide future team members, even those who will join long after the current team has moved on. It’s about leaving a legacy of robust systems and processes that allow individuals to navigate challenges confidently and make informed decisions independently.
As issues are resolved, it’s crucial to consider the new talent that will join. How can they thrive without constant guidance? What resources or tools will help them handle similar situations on their own? This could involve developing a comprehensive guide, updating testing checklists, implementing system-wide improvements, or creating new tools to streamline processes.
Investing time and effort into finding the right guardrails is key. Beyond initial training, every process should be critically evaluated and continuously improved. Every safeguard implemented is a testament to a commitment to ongoing progress and excellence.
As Jack Ma said in our BlessUP media below: Success stories succeed because people learn from their mistakes. Let’s make sure we learn from ours so we too can win.
