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The Power of Honest Feedback

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Kaizen Thought: Encouraging and valuing honest feedback.

It’s not cruel to tell people the truth respectfully and honestly.

– Chapter 3, Powerful

Clear and honest feedback is important. It’s not about just pointing out mistakes, or calling out errors but it’s also about exchanging knowledge that helps each of us improve. By encouraging open communication, great ideas can emerge, and better solutions can be found.

But remember, feedback needs to be fair and should be a two-way street. Giving feedback is just as important as receiving it with an open mind. When we approach feedback with a positive outlook, we create an atmosphere where everyone feels heard and respected.

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Pam studied Bachelor of Science in Information Technology but she never pursued an IT role for a job. Instead, she worked as a Technical Support Representative in a BPO company. She then went on to become a Campaign Manager for a Self-Publishing company, overseeing the marketing of her assigned authors' books through social media and offline book fair events. Her experiences working in the BPO and Self-Publishing industries helped her land the Client Champion seat at NaXum. She served the seat for a year before she took on the role as one of the Technical Production Managers. Jumping to the TPM seat is the biggest step Pam took to go beyond her comfort zone since she has never taken a leadership role before. Doing so helped her discover herself and develop new skills. As someone who is accountable to ensure that the team's output is aligned with the client's requirements, Pam continues to challenge herself and is focused on improving her knowledge every day to serve her seat, her team, and her clients the best. Outside of work, Pam is married and a mother of two. She loves spending time with her family on a weekend and enjoys listening to music while doing her daily chores. She's a big fan of the Korean boy group, BTS, since their music inspires her to do whatever it takes to reach her goals and live her dream life.
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